Cretronics takes the principle of “Customer First, Service Superior” to satisfy our customers in after-sale services. According to different types of our products, we promise to offer 3-5 years warranty period, in which we provide either free or paid guarantee repairs. Detailed items as followed.
1. If our products have some existence quality problems within 3 months since the date of purchasing, customers can change new product or free components to replace.
2. Warranty period after the 4th month of purchasing date.
2.1.Within 24 months, if the LED light power occurs some abnormal issues to make our products cannot work normally, we will offer free new power to renew and repair. Changing method can be consulted and determined by particular cases.
2.2 Within 36 months, if the LED occur serious faded or cannot work, freely offered newly light source to renew and repair by us. Changing method can be consulted and determined by particular cases.
Note: Led depreciation ratio and other parameters related evaluations should consider the working conditions of LED light and working time calculated within 12 hours per day.
3. For the products exceed warranty period, we can offer paid maintenance services.
4. Within the warranty period, if the same type product can’t be offered for stopping production, damaged condition causes to not be repaired or other factors, we can provide new products with same level or higher level to replace. The price gap, which generated
from the price of normal buying, should be complemented.
Notice: the same level means technique and specification but not related with price, the same as below.
5. Exceed free warranty period, if products with serious damage, lack of accessories supplyor other uncontrollable factors causes to not be repaired, we will no longer offer maintenance service.
6.After renew and repair, warranty service period still accords to the originally purchasing date.
7. The above products warranty terms of service implementation should be established in the respect of facts, give fully consideration to the practical problem with both sides for negotiation of the specific treatment scheme.
